Chesapeake Financial Shares, Inc.

  • Help Desk Technician

    City, State US-VA-Kilmarnock
    Address
    35 School Street
    Category
    Information Technology
  • Overview

    Chesapeake Bank

     

    Want to work for a solid financial institution that expects 110% from its employees and rewards them accordingly? We work as a team and have high levels of engagement from our employees. A primary driver of engagement is job satisfaction. Contributors to this high level of job satisfaction are the Chesapeake benefits plan from competitive healthcare options to a generous vacation allotment. Commitment to community also plays into our job satisfaction. Chesapeake puts great emphasis on the fact that we are only as strong as the communities we serve. Therefore, we contribute dollars and hours of service to our local communities. And, we have fun doing it all!

      

    Talk to us about a career that makes you want to get up and come to work, have fun and make a difference.

     

    Summary:

     

    Provides helpdesk support to end-users across all departments ensuring optimum functionality of the software, workstations, mobile devices, accessories, and printers. Responsible for day to day support, ticketing system flow, coordinating support sessions with users and escalating issues to coworkers or supervisor on an as-needed basis. Assists with ongoing technology projects, research, and collaboration and provides support in managing technology workload across the company.

    Responsibilities

    • Provide Help Desk support for CFS
    • Support all manner of technology in CFS, including but not limited to: telecommunications, PC’s, laptops, video conferencing, printers, faxes, MFC units.
    • Field incoming help desk calls, and resolve or seek assistance as necessary within defined Service Level Agreements
    • Document and communicate work completion & resolution in a ticketing system and email as needed
    • Provide remote and on-site support to end users for basic help desk tasks
    • Provide first level support for VoIP system including moves, adds, changes for phone users
    • Provide advanced knowledge of MS Office applications with a focus on Excel for user assistance and department reports.
    • Maintain IT hardware
    • Ensure security of technology infrastructure and help enforce unauthorized access to non public information both externally and internally
    • Follow and support all technology related policies and procedures, both internal to the department and company-wide.
    • Provide excellent customer service to co-workers and customers, maintaining a positive and optimistic approach to all situations.
    • Maintain ongoing detailed level communications with immediate supervisor ensuring task completions, maintenance, and support expectations with personnel.
    • Attends technical seminars and symposiums in order to keep abreast of current trends and new information regarding network and telecom systems.
    • Assist in the accomplishment of company objectives by performing other related duties as assigned by supervisor

     

    Requirements

    • Minimum 2 years’ experience in help desk, software support, desktop support or related technical position
    • A+ Certification, a plus
    • Strong customer service skills
    • Good analytical skills and the ability to adapt and learn at a rapid pace
    • Ability to work in a fast paced, multi-tasking environment
    • Ability to stand, crouch, bend, and lift 10-20 lbs on a regular basis.
    • Ability to view a computer monitor for long periods of time and communicate effectively both verbally and written.
    • Ability to lift up to 50 lbs as needed

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