Are you passionate about delivering great Digital Experiences?
Are you a strong leader that thrives on collaboration?
Chesapeake Bank, an innovative, employee focused community bank has a new opportunity to lead the direction of digital customer experiences across the enterprise. This department head position reports directly to the Chief Information Officer and partners with the leaders and teams in all business lines. In this role as the Digital Platforms Manager you will lead a group that will have ownership of robust online and mobile platforms, and get to work with diverse business groups to build new customer experiences to solve strategic problems. The team will drive the use of Design Thinking and Agile development methods, developing MVP’s to test concepts, and working with vendors to buy or build solutions. You will gather insights from customers, peers, and the industry and define priorities for change and development. Understanding and appreciating the importance of frictionless user experiences will be key, as well as knowledge of financial services.
Chesapeake Bank has a long history as a high performing company, ranking nationally as a Best Bank to Work For, and a top 200 community bank. Chesapeake invests in people and technology to deliver great customer experiences in person and online. Chesapeake puts great emphasis on the fact that we are only as strong as the communities we serve. Therefore, we contribute dollars and hours of service to our local communities. All Chesapeake team members are expected to demonstrate and foster the core values of Team Work, Accountable, Professional, Customer Focused, Honest, Competent, Good Communicator and FUN!
This key role will provide leadership and management of digital customer facing platforms (online & mobile) for all of Chesapeake Bank and its affiliated divisions, reporting directly to the Chief Information Officer. The Digital Platforms Manager will lead a team to design and deliver new experiences leveraging Design Thinking concepts and Agile development frameworks. Development of new products and services will be done on a low-to-no code platform and in partnership with external vendors. The Digital Platforms Team manages and updates existing platforms to ensure features and user experience meet rapidly evolving customer needs and expectations. This role is ideal for self-motivated individuals who perform well in collaborative environments, are comfortable tackling ambiguous challenges and demonstrate a customer first mindset.
Application deadline is Sunday, April 11, 2021.