Are you a dynamic professional with a passion for building strong client relationships and driving business growth? Chesapeake Payment Systems is looking for a full-time Strategic Account Manager to be the primary business contact for our strategic sponsored partners within the national merchant acquiring division.

What You'll Do:

• Build and Enhance Relationships: Serve as the go-to person for our strategic partners, ensuring their needs are met and exceeded ensuring maximum profitability and growth.
• Drive Profitability and Growth: Leverage your expertise to maximize profitability and foster growth within our client base.
• Collaborate Across Levels: Work seamlessly with all levels of management to deliver exceptional service and results.

What We're Looking For:

• Experience: 5-10 years or relevant merchant services and/or account management.
• Communication Skills: Excellent verbal and written communication abilities with the ability to collaborate across all levels of management.
• Team Player: Ability to collaborate effectively and contribute to a team-oriented environment.
• Customer Success: Proven track record of achieving customer success and satisfaction.

Why Join Us?

• Innovative Environment: Be part of a forward-thinking company committed to innovation.
• Inclusive Culture: We value diversity and are dedicated to creating an inclusive workplace.
• Career Growth: Opportunities for professional development and career advancement.

If you're motivated, team-oriented, and ready to make an impact, we want you on our team! Apply today and become part of our innovative and inclusive environment in Norge, VA.

Summary

The Strategic Account Manager (“SAM”) serves as the primary business contact for strategic sponsored partners within the merchant acquiring division.  Responsible for building, solidifying, and enhancing client relationships to ensure maximum profitability and growth; the SAM is expected to identify opportunities as well as to communicate and advocate client needs. The SAM will maintain and track client profitability with regards to goal attainment, program sales, and contract renewals while being able to communicate trends of the clients. The SAM must have excellent communication skills and the ability to collaborate across all levels of management within an organization.

This role encompasses more than just maintaining relationships; it involves actively contributing to the company's growth and success.

• Client retention and satisfaction from sales handoff through life of partnership
• Utilize a consultative relationship approach at all levels within organization
• Introduce new features and product opportunities to clients
• Uncover, introduce, and implement opportunities to increase client satisfaction
• Orchestrate and manage various projects and maintain client expectations
• Act as an escalation point and ensure resolution of any client issues
• As requested, assist with quarterly business reviews with each assigned client
• Set, track, and report on client goals in conjunction with the bank’s strategic plan goals
• Complete needs analysis for each assigned client
• Assist with various tasks to ensure success of assigned strategic goals
• Educate and inform others within bank and/or division on partner relationship details
• Assist with budgetary planning and forecasting for activity from partners
• Assist with data collection from partners as needed
• Collaborate with other units within the bank to ensure resolution of any issues that arise regarding CPS clients
• Create uniform process and methods for handling client requests or needs
• Demonstrate high professional demeanor in all client engagement
• Understand your role as defined by the three lines of defense to maintain a compliance culture that includes risk management processes
• All other duties assigned

• Bachelor’s degree or equivalent work experience
• Minimum 5 to 10 years of relevant work experience in Sales and/or Client Management
• Merchant Acquiring Industry Sales experience preferred
• Experience developing and maintaining relationships at C-level and Middle Management
• Strong time management, organizational and forecasting skills
• Track record of revenue generation
• Strong presentation skills
• Motivated, goal oriented and persistent
• Excellent verbal and written communication skills
• Ability to travel 25%
• Able to lift 25 lbs