Join Our Team as Business Applications Administrator!

Do you love diving into technology and coming up with creative solutions? Are you a self-starter who thrives on collaboration? Whether you have experience in lending or a passion to learn, we have the perfect opportunity for you!

About the Role: As a Business Application Administrator for Lending, you'll manage and support our key business applications, ensuring they align with internal processes and strategic goals. You'll serve as a subject matter expert, coordinate with vendors and stakeholders, and lead enhancements, integrations, and evaluations to keep systems running smoothly and efficiently.

Why Join Us? Are you ready to build a successful career with a financial institution that excels in the industry and values fun? Our team is known for high levels of employee engagement, consistently ranking in the top 200 banks in yearly external engagement surveys. We offer competitive benefit plans and high levels of job satisfaction. Plus, we believe in giving back to our communities through service hours and financial contributions.

What We Offer:

• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth and career advancement.
• A supportive and inclusive work environment.
• The chance to make a significant impact within a dynamic organization.

Ready to Make a Difference? If you're ready to take your career to new heights and be a key player in our success, apply now and join us in making a difference. Want to read more about why you should join the team? Click the link below:
Top 10 Reason You Should Explore a Career with Chesapeake Bank

Summary:

The Business Application Administrator (BAA) is responsible for managing, overseeing, and supporting their assigned business application or application group, including day-to-day maintenance or troubleshooting, vendor coordination, and enhancement evaluation and deployment. The BAA serves as internal functional subject matter expert (SME) for the application(s) and works in coordination with process and end user SMEs to ensure optimal functional alignment to support internal processes or customer engagement. 

The BAA maintains in-depth knowledge of their assigned applications connection and integrations with the other applications within the enterprise suite of applications, and coordinates with other BAAs to ensure interconnected applications maintain consistent processing models.  In coordination with the Enablement team, BAAs conducts regular functional and process evaluations and gap analysis to ensure that their application(s) continue to meet the Bank’s overall needs.

The BAA serves as a key member of the Solutions Ownership Model and works in conjunction with Product Managers and Enablement teams to ensure that their assigned application(s) are supporting the current needs and strategic goals of the organization.  The BAA participates as a leader in projects involving their assigned application(s) and coordinates project related tasks with vendors and internal stakeholders.  The BAA also participates in new application evaluations when these applications directly interact with their assigned application(s), or if replacement applications are being considered. 

*Flexible work location within bank's market regions.

• Evaluate new feature and functionality options and requests to assess impact and alignment with approved strategy and applicable roadmaps.
• Maintain a broad understanding of the applications usage and its impact on internal operations or the customers personal or business needs.
• Create and maintain technical documentation related to applications, configurations, and procedures.
• Coordinate with line of business, department, and/or enterprise training resources to ensure procedures and training programs are updated to match current and enhanced application functionality
• Maintain detailed understanding of applications enhancement roadmap and distribute information to impacted line of businesses to identify options/enhancements for deployment
• Engage with vendors, internal stakeholders, and end user representatives to identify opportunities for application improvement
• Ensure application performance by coordinating vendor released system enhancements and monitoring deployment for bugs or unintended process impact
• Facilitate effective change management processes for application updates, enhancements, and new releases.
• Establish and track key performance indicators (KPIs) to measure application effectiveness and user satisfaction and generate reports on application performance and usage metrics.
• Manage and document ticket resolutions for recurring problems and escalations.
• Provide reports to management and end-user on the progress of open tickets and vendor responses to identified problems.
• Coordinate management, key stakeholders, and impacted lines of business when issues require development or programming changes by the vendor.
• Develop and maintain relationships with application vendors and service providers to ensure support and alignment with technological advancements.
• Ensure proper integration between applications and other business applications and enterprise solutions.
• Coordinate with Product Owners, Managers and Enablement teams to develop enhancement or optimization opportunities to meet Bank objectives, strategic goals, and improve overall processing efficiency and/or customer satisfaction
• Help complete application risk assessments and implement mitigation strategies to protect organizational data.
• Monitor vendor and industry developments in order to make recommendations for system enhancements that meet customer needs and streamline processes.
• Provide technical leadership and guidance in the selection and integration of applications and tools.
• Regularly attend relevant seminars and conferences, and actively participate in industry peer networking in order to keep abreast of current trends and new information regarding customer expectations and digital trends.
• Understand this role as defined by the three lines of defense to maintain a compliance culture that includes risk management processes.
• Perform other related duties as assigned.

• Minimum 3 years work experience with managing systems, processes, applications, or direct experience in an applicable field.
• Proven experience in administering and managing business applications, preferably in the financial industry.
• Ideal candidates should possess experience with the complete loan origination process, including application, underwriting, approval, and disbursement.
• Preferred candidates will have strong proficiency in configuring and managing loan origination systems (LOS).
• Demonstrated ability to troubleshoot and resolve technical issues quickly and effectively.
• Detail-oriented with the ability to prioritize and manage multiple tasks simultaneously.
• Knowledge or regulatory requirements and compliance standards related to financial services is a plus.
• Proficient communication skills with the ability to effectively articulate complex and technical aspects to stakeholders and varying levels of understanding.
• Strong analytical skills to develop effective solutions to meet business requirements.